Items for return or exchange must be unopened, and in the same condition in which they were sent. If your return is accepted, you'll receive a refund back to the credit card used on the original order. If you received free shipping on your order, you will have to pay for the return shipping.

Of course, if you've received a defective item, we'll be happy to exchange it (for the exact same item only) once we receive it back and test it.

Some manufacturers accept returns directly. If that's the case, the manufacturer will handle the return, rather than United Networks. When you call to request your return, we'll advise you as to what the next step will be in the return process.

If we made a shipping error, please let us know and we'll do our best to make it right!

We do have a couple of important exceptions you should be aware of:
- Because of the immediate delivery of downloadable items, we're not able to accept cancellation or return requests.
- Licensing orders (sometimes called open, volume, or electronic licensing) can't be returned.
- Any items marked "non-returnable" or "non-refundable" cannot be returned or refunded.
- Due to the nature of our purchasing agreements with select vendors, some items cannot be returned. We apologize for any inconvenience this may cause.

Also, because we can't guarantee anything until we inspect the returned item, we may refuse a return even if you were given a preliminary RMA. Please be sure you obtain tracking and insurance on your return, as we can't be responsible for lost packages. All returns for any reason must be requested and returned within 30 days of the original order date.